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What is Family PACT: Frequently Asked Client Questions
How do I apply for Family PACT?
Family PACT providers determine eligibility and enroll clients. You can apply for Family PACT in person at any Family PACT provider's office. To find Family PACT providers by zip code, you can use the "Find Providers" feature on the Family PACT website or call the Family PACT toll-free information telephone line at 1-800-942-1054. Call a provider that is convenient for you and make an appointment to enroll in Family PACT.
Do I qualify for Family PACT?
Family PACT is a limited-benefits family planning program with four simple eligibility criteria:
1. You must be a California resident;
2. Your income for your family size must be at or below 200% of the federal poverty guidelines;
3. You must have no other source of health care coverage for family planning services, or meet the criteria specified for eligibility with Other Health Coverage (OHC) and;
4. You must have a medical necessity for family planning services.
Can I get general checkups as a Family PACT client?
Family PACT is a limited benefits program with a focus on family planning. Family planning related reproductive health services (such as sexually transmitted infections, and cervical screening) are covered when the services are provided as part of, or a follow-up to, a family planning visit. Family PACT does not cover primary care services. The overall goal of the Family PACT Program is to ensure that low-income women, men and teens have access to health information, counseling, and family planning services to reduce the likelihood of unintended pregnancy and to maintain optimal reproductive health. Family PACT is designed primarily to assist individuals in management of the risk for pregnancy or the risk for causing pregnancy.
What does my teal card cover?
The Family PACT Program provides no-cost family planning services to low-income men and women, including teens. It also includes clinical services related to reproductive health (such as sexually transmitted infections screening and treatment and cervical cancer screening) when care is provided as part of, or a follow-up to, a family planning visit.
How long is my card good for? / How do I renew my card?
Family PACT eligibility is good for one year and has to be recertified each year. If it is over 12 months since you last enrolled in the Family PACT Program, your current provider or any Family PACT provider can help you complete the client eligibility process and recertify your Health Access Card if you continue to be eligible for the program. You can search for other Family PACT providers by zip code by calling 1-800-942-1054 or by using the provider search feature on the website.
My card was lost/stolen how do I replace it?
The Family PACT provider that enrolled you can issue you a replacement card. Your HAP identification number will be on file with them in your medical records. They will be able to give you a new card with the same number.
I have recently moved. Can I still use my card?
If you have moved away from your original provider, you can go to any Family PACT provider near you. To find a Family PACT provider you may call 1-800-942-1054 or use the provider locator on our website. Enter your zip code and you will get a list of Family PACT providers near you.
Where can I fill my prescription?
Family PACT covers all FDA approved methods of contraception at no cost to the client. Prescriptions written by Family PACT providers can be filled at any retail pharmacy that fills prescriptions for the Medi-Cal program.
Can I qualify for Family PACT if I have other health coverage?
You must have no other source of health care coverage for family planning services or your other health insurance coverage does not cover any family planning contraceptive methods. If you meet all other eligibility requirements and have other health coverage that requires an annual deductible that you are unable to meet on the date of service, you can be eligible for Family PACT. Keep in mind that there is a difference between a co-payment and a deductible. If you have other health coverage that covers family planning contraceptive methods with a copayment per visit, you would not be eligible for Family PACT.
Will someone find out? Can I receive services on my own?
The provision of family planning services does not require the consent of anyone other than the person who is to receive services. Minors may apply for family planning services on the basis of their need for these services without parental consent. There is no minimum age for enrollment in Family PACT. All services including the eligibility determination process is provided in a manner that respects the privacy and dignity of the individual.