Ask the Experts: Responding to the Linguistic and Cultural Needs of Family PACT Clients
Veronica Estrella Murillo, M.P.H.
Recorded June 10, 2010
Course Description
The ability of Family PACT providers to respond effectively to the linguistic and cultural health needs of clients can significantly enhance communication with clients, improving clients’ health care encounters, promoting health care access, and advancing health care delivery and outcomes. This session will provide Family PACT providers with an understanding of the cultural competency requirements of the Family PACT program; and demonstrate ways in which you can assess and enhance your agency’s level of responsiveness to the cultural needs of clients using resources available through the Family PACT website.
Course Objectives
At the conclusion, participants will be able to:
- Describe the Linguistic and Cultural Competency Program Standard.
- List four aspects of their services that affect their responsiveness to the cultural needs of their clients.
- Identify two resources for enhancing their level of cultural responsiveness.
Download Evaluation
All participants should download an evaluation form prior to viewing the session. Click the link and print a copy of the evaluation. The slide presentation and slide handout is also available. After viewing, fax completed evaluation form to (510) 625-9307, Attn: Family PACT. Once your evaluation is received, and your attendance is verified, you will receive a Certificate of Participation in 2-4 weeks.
To Begin Your Session
Click this link 'Connect to Webex.' On the left column, find the 'Attend a Session' section and then click 'Recorded Sessions.' You'll see the session listed there; click on the title. Complete the registration form. Once registered, click the playback arrow to start the session. After the recording starts playing, you can open the interactive panels. First, click on the 'View' menu. Then select 'Float All Panels.' This will allow you to see all the panels as they were used and viewed during the live webcast of the event.
Attachments
Evaluation Form (PDF)
Slide Presentation (PowerPoint)
Slide Handout (PDF)
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This document was updated last at Wednesday, June 22, 2011